Group Coaching Programme Terms and Conditions

Last updated: 20.01.2026

These Terms and Conditions govern participation in all group coaching programmes provided by Caitlin Smith trading as The Compatibility Coach ("the Coach"). By purchasing or participating in any group coaching programme, you agree to these Terms and Conditions.

1. Nature of Coaching

The Coach provides love and dating coaching as a form of transformational coaching focused on self-awareness, personal development, mindset, communication, boundaries, and conscious choice.

Coaching is:

• Not therapy, counselling, psychotherapy, or mental health treatment • Not a substitute for professional medical, psychological, psychiatric, legal, or financial advice • Not crisis or emergency support

The Coach does not diagnose, treat, or cure any medical or mental health condition.

2. Client Responsibility

You acknowledge that:

• You are fully responsible for your own decisions, actions, and results • Coaching outcomes depend on personal effort, circumstances, and commitment • No specific outcomes or relationship results are guaranteed • You remain responsible for your emotional wellbeing during and after participation

If you require therapeutic, medical, or crisis support, you agree to seek this from a qualified professional outside of coaching.

3. Group Environment

Group coaching involves shared discussion and learning in a group setting. By participating, you agree that:

• You participate voluntarily and at your own discretion • Other participants may share personal experiences or opinions which do not constitute advice from the Coach • The Coach is not responsible for the actions, interpretations, or conduct of other participants • You agree to engage respectfully and not cause harm, disruption, or distress to other participants

The Coach reserves the right to remove any participant whose behaviour is disruptive, unsafe, or inappropriate, without refund.

4. Confidentiality

The Coach agrees to treat personal information shared within sessions as confidential, except where disclosure is required by law or where there is risk of serious harm.

You acknowledge that:

• Other participants are expected to respect confidentiality, but it cannot be guaranteed • You are responsible for maintaining the confidentiality of what is shared within the group • You agree not to record sessions or share content outside the group without written permission

5. Scope of Support

The Coach may offer reflection, questioning, exercises, education, and guidance consistent with transformational coaching practice. The Coach does not provide therapy, diagnosis, or medical recommendations.

The Coach may recommend referral to another professional if appropriate. Participation in coaching may be paused or discontinued in such circumstances.

6. Programme Content and Materials

All materials provided during the programme (including recordings, worksheets, written content, and exercises) are for personal use only. You may not copy, distribute, sell, or share programme materials without written permission.

7. Payment and Access

• Payment must be made in full or according to the agreed payment plan prior to participation • Access to sessions and materials is granted only while payments remain up to date • Late or missed payments may result in suspension of access

8. Refund Policy

All payments are non-refundable. By purchasing the programme, you acknowledge that no refunds, partial refunds, or transfers are offered unless offered by The Coach..

9. Session Delivery

Sessions may be delivered live online, recorded, or a combination of both. The Coach reserves the right to reschedule sessions where reasonably necessary.

10. Overseas Participants and Jurisdiction

The Coach operates from the United Kingdom. By participating, you agree that:

• These Terms are governed by the laws of England and Wales • Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales • You are responsible for ensuring participation is lawful in your country of residence

11. Limitation of Liability

To the fullest extent permitted by law, the Coach shall not be liable for any loss, damage, or injury arising directly or indirectly from participation in the programme.

You agree that any decisions, actions, or outcomes resulting from coaching are your sole responsibility.

12. Changes to Terms

The Coach reserves the right to update these Terms and Conditions at any time. Updated Terms will be published on the website and apply from the date of publication.

13. Contact

For any questions regarding these Terms and Conditions, please contact:

Email: caitlin@thecompatibilitycoach.co.uk

By purchasing or participating in the programme, you confirm that you have read, understood, and agreed to these Terms and Conditions.